Terms and Conditions
Please read the below terms and conditions carefully.
Returns Policy From time to time we may use your details to send you offers and promotions from renaultcarparts.com, if you wish to opt out of marketing communications please ring (01902)216275 or alternatively you may write to: Renault Retail Group UK Ltd, Marketing Department, Concord Road, Western Avenue, London, W3 0RZ All prices on the website are displayed excluding delivery, delivery will be added when checking out. All prices are correct at time of publishing and are subject to change without prior notice. All images are for illustration purposes and may not reflect the actual product or service. Renaultcarparts.com reserves the right to cancel any order without prior notice. Proof of purchase will be required to process any refund or exchange. All phone calls to Renaultcarparts.com may be recorded for training and quality purposes. Call information may be used for marketing purposes, if you wish to opt out of marketing communications please ring (01902)216275 or alternatively you may write to: Renault Retail Group UK Ltd, Marketing Department, Concord Road, Western Avenue, London, W3 0RZ
Returns Policy
1:The Client has the right to cancel any order placed on this website within FIVE working days beginning with the day after the date the goods are delivered, without giving reason. 2:On cancellation for whatsoever reason the client must return the goods in their original condition to the supplier at their cost unless the goods are being returned because they are faulty or incorrect goods,in which case the supplier will meet the cost of the return on the suppliers nominated carrier. If goods are not returned by the client the supplier reserves the right to deduct the cost of recovering the goods from any refund due to the client. 3:Refunds will only be made on the credit or debit card that was originally used to complete the transaction within 14 days.Privacy Policy
RENAULT RETAIL GROUP UK will not obtain data enabling you to be personally identified unless you give us this information by filling in and sending us the forms on the site. This information is confidential and kept by RENAULT RETAIL GROUP UK. No commercial use will be made of the information without prior written authorisation from RENAULT RETAIL GROUP UK. The data you provide about yourself is essential for answering your requests for information, appointments, etc.
This information is exclusively for the use of RENAULT RETAIL GROUP UK and certain of our commercial partners, our dealer offices and the members of our sales network, for the purpose of surveys, analysis, sales and marketing campaigns. If you do not wish to be contacted with marketing material, please tick the box at the bottom of each form on the site. If you would like to access or change the data that is held about you on RENAULT RETAIL GROUP UK databases, please write to the following address:
RENAULT RETAIL GROUP UK Ltd.
PO Box 106
Orpington
BR5 4ZBINFORMATION OBTAINED AUTOMATICALLY BUT WHICH CANNOT LINKED TO A PARTICULAR PERSON
We may obtain information which cannot under any circumstances be linked to a particular person. This information relates to the type of internet browser that you use, your computer system and the name of the domain by which you accessed our site.Use of "Cookies"
When you visit our site, we may plant a "cookie" in your computer. A "cookie" does not enable us to identify you. Generally, it records information about the way your computer navigates round our site (which pages you looked at, date and time, etc.), which we can read next time you visit.
If you would like to prevent "cookies" from being recorded on your computer, please refer to your instructions for browser use.Data Protection
At RENAULT RETAIL GROUP UK LTD we are committed to respecting the wishes and privacy of our customers. Any information you provide will be held in the strictest confidence and only used within the Renault group companies and partner companies contracted to the Renault group for the provision of services such as breakdown recovery, insurance and financial services. We would like to contact you periodically to ensure you are happy with the standards of service we and our partner companies provide, and to keep you up to date with the latest products and services we have to offer. Should you wish not to be contacted by us, by Renault or by partner companies, either by post, by phone or by email, please let us know and we will ensure that your wishes are respected. Alternatively, you may write to: Renault Retail Group UK Ltd, Marketing Department, Concord Road, Western Avenue, London, W3 0RZImages
Contact Us
Renault Car Parts
Part of the Renault Retail group
Armstrong Way
Willenhall
West Midlands
WV13 2QU
England
Tel: - (01902) 216275 or to email us Click Here
Company registration number – 2304689 Renault Retail Group UK Ltd, Concord Road, Western Avenue, London, W3 0RZ VAT Number: GB 627 0844 38Marketing
